Customer Support Specialist
Job Summary
Serving as the first point of contact for technical and customer service issues, the full-time remote Customer Support Specialist will provide troubleshooting assistance for Neumo Cloud Records and Search products, manage support tickets, and maintain high customer satisfaction.
Key responsibilities:
- Act as the primary contact for customer inquiries, offering technical assistance and troubleshooting support
- Collaborate with internal teams to resolve technical issues and ensure customer needs are met
- Monitor and manage multiple support tickets while maintaining ongoing communication with customers
Required qualifications:
- 1 year of experience supporting Neumo products or 3 years in a related SaaS support role
- Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent experience
- Hands-on experience with Microsoft Active Directory, DNS, DHCP, and other relevant tools
- Familiarity with ticketing systems such as Salesforce or Zendesk
- Relevant professional certification may substitute for degree requirements
Complete Job Description
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