Customer Support Specialist

Job Summary

To support exceptional customer experiences, the fully remote Customer Support Specialist will manage inquiries through various communication channels, resolve customer concerns with empathy, and document interactions while meeting productivity and quality goals.

Key responsibilities

• Deliver exceptional customer support through phone, email, and chat, resolving inquiries with professionalism
• Manage customer concerns related to services, billing, and account support, aiming for first-contact resolution
• Document interactions and coordinate with internal teams to ensure timely issue resolution

Required qualifications

• 2+ years of customer service experience supporting customers via phone, email, or other service channels
• Strong written and verbal communication skills with the ability to build trust and provide outstanding customer experiences
• Proven ability to remain organized and prioritize tasks in a high-volume, fast-paced environment
• Intermediate computer skills, including Microsoft Office and the ability to navigate multiple systems simultaneously
• High school diploma or equivalent required; additional education is a plus