Customer Support Specialist

Job Summary

Compassionate and people-oriented, the full-time Customer Support Specialist will provide accurate information and support to internal and external customers regarding child support inquiries, while working remotely from North Dakota.

Key responsibilities

• Respond to child support inquiries from customers and government agencies via email and phone
• Guide callers to self-service tools and resources while documenting interactions and updating case records
• Interpret child support judgments and maintain accurate payment data for assigned cases

Required qualifications

• Associate degree and one year of experience in an advanced financial position
• One year of customer support experience, preferably in a high-volume call center environment
• Proficiency in computer applications using Windows and Microsoft Office
• Strong financial background with the ability to simplify complex financial concepts
• Ability to adapt quickly to frequent changes while managing a large volume of calls