Customer Support Specialist

Job Summary

Delivering high-quality customer support through live chat and email, the full-time Customer Support Representative will assist customers with account verification, deposits, and platform navigation while working remotely in a fast-paced iGaming environment.

Key responsibilities

• Provide customer support by resolving inquiries and requests independently while collaborating with relevant teams when necessary
• Create a positive customer experience through empathetic communication and by identifying customer needs to introduce relevant offers
• Maintain strong service quality and meet individual and team performance goals while working 12-hour shifts on a 2/2 schedule, including night shifts

Required qualifications

• 1+ year of experience in a customer support role, preferably within iGaming or a B2C industry
• Experience in supporting customers via live chat, email, or other digital channels
• Upper-Intermediate English proficiency, both written and spoken
• Ability to quickly learn new tools and processes
• Experience with account verification and financial transactions is a plus