Customer Support Specialist

Job Summary

Detail-oriented and enthusiastic, the remote Customer Support Specialist will manage a high volume of inbound and outbound communications related to healthcare market research, ensuring participant compliance and providing troubleshooting support.

Key responsibilities

• Manage inbound and outbound calls and emails regarding healthcare market research program requirements
• Resolve issues and respond to inquiries related to participant compliance and program training
• Execute customer support protocols to deliver a high-quality experience and test survey functionality as needed

Required qualifications

• High school diploma required; associate or bachelor's degree preferred
• 3+ years of customer service experience, preferably in a call center environment
• Proficiency in Microsoft Office products (Excel, Word, Outlook, PowerPoint)
• Experience in a healthcare or market research environment preferred
• Strong organizational skills and attention to detail