Customer Support Specialist
Job Summary
Supporting the sales efforts remotely, the full-time Customer Support Specialist will manage customer inquiries via various channels, resolve issues, and ensure an exceptional customer experience while working from 10:30 am to 7 pm CST.
Key responsibilities:
- Serve customers through phone, fax, mail, and email by addressing inquiries, fulfilling requests, and maintaining client databases
- Resolve issues by researching and implementing solutions, while escalating complex concerns to appropriate teams
- Collaborate cross-functionally to enhance the customer experience and consistently meet key performance indicators
Required qualifications:
- Minimum 2 years of B2B Customer Service or 3 years of B2C Customer Service experience
- High school diploma or equivalent; some college preferred
- At least 2 years of experience with SAP; Salesforce.com experience is a plus
- Intermediate proficiency in Microsoft Excel, Outlook, Teams, Word, and PowerPoint
- Conversational Spanish is preferred
Complete Job Description
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