Customer Support Specialist
Job Summary
Providing exceptional customer service, the remote Customer Support Specialist I will assist customers through inbound calls, support ticketing systems, and engage with them to resolve inquiries regarding company products and services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 support by addressing standard and recurring issues, including password resets and basic product questions
- Document customer interactions and follow up to ensure satisfactory resolution of issues
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- Proven customer support or client service experience
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, DMV, or dealership environments is a plus
- Technical support experience is preferred
Complete Job Description
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