Customer Support Specialist

Job Summary

Supporting customers during live-selling events, the full-time remote Customer Support Specialist will manage real-time inquiries, assist with account access and transactions, and provide post-sale support while ensuring a positive community environment.

Key responsibilities

• Serve as the primary Customer Support contact during eBay Live shows, monitoring comments and addressing customer inquiries
• Assist customers with account access, bidding, payments, and post-sale issues while coordinating with internal teams for order fulfillment
• Document recurring customer concerns and technical issues to improve future live events and maintain accurate records of customer interactions

Required qualifications

• High school diploma or equivalent required
• Three or more years of customer service experience, preferably in e-commerce or live commerce
• Evening and weekend availability, including the ability to remain beyond scheduled hours when required
• Strong ownership of customer issues with the ability to work independently and collaboratively across teams
• Knowledge of the collectibles industry or a strong interest in learning about it is preferred