Customer Support Specialist
Job Summary
Owning the operational and technical support workload, the full-time Customer Support & Enablement Specialist will manage user accounts, troubleshoot issues, and develop a self-serve knowledge base while working remotely.
Key responsibilities
- Act as the primary support contact, managing Intercom Livechat and addressing product navigation questions
- Own and expand the Intercom platform to include a help center and automate workflows to reduce repetitive tickets
- Deliver training for users and build a comprehensive knowledge base for self-service support
Required qualifications
- 1-3 years of experience in customer support or technical support, preferably in a B2B SaaS environment
- Hands-on experience configuring support platforms like Intercom or Zendesk
- Ability to write clear and reproducible bug reports and communicate effectively with non-technical users
- Experience in creating repeatable systems to improve support efficiency
- Quick adaptability to new tools and technologies
Complete Job Description
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