Customer Support Specialist

Job Summary

To enhance customer success, the full-time Customer Support Specialist will onboard and offboard agencies, assist with technical issues, and ensure the effective use of self-service tools while working remotely.

Key responsibilities

• Resolve customer email requests accurately and in a timely manner, focusing on agency commission inquiries and document requests
• Support new agency partner setups, including CRM and portal configurations, and manage changes in business relationships
• Assist with general customer support tasks as needed, collaborating with other teams on customer cases and phone support

Required qualifications

• High school diploma or equivalent experience is required
• 1 year of experience in a high-volume customer contact environment is preferred
• Familiarity with G-Suite Tools, Salesforce, and collaboration tools such as Slack
• Basic self-direction and responsibility for tasks and timelines
• Ability to develop collaborative working relationships and commit to team decisions