Customer Support Specialist
Job Summary
Providing exceptional support to customers, the remote Customer Support Specialist I will manage inquiries through various channels, addressing fulfillment, billing, and technical issues while ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 support by resolving standard and recurring issues related to customer configurations
- Document customer inquiries and resolutions while following up to ensure satisfactory issue resolution
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Proven customer support or client service experience
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, DFA, or dealership is preferred
- Technical support experience is preferred
Complete Job Description
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