Customer Support Specialist
Job Summary
To support a dynamic logistics team, the full-time Customer Support Specialist will provide remote phone, email, and text-based assistance to customers, ensuring high-quality service while managing various delivery situations and utilizing internal tools effectively.
Key responsibilities
- Provide comprehensive support to customers, partners, and users through various communication channels
- Proactively monitor deliveries and address any issues with professionalism and urgency
- Collaborate with team members across departments to enhance the overall delivery experience
Required qualifications
- 2+ years of customer service experience, preferably in technology or logistics
- Experience with Salesforce is a plus
- Ability to work flexible hours, including evenings and weekends
- Proven ability to problem-solve in a fast-paced environment
- Strong interpersonal skills to connect with diverse personalities
Complete Job Description
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