Customer Support Specialist

Job Summary

Delivering exceptional customer support throughout the customer journey, the fully remote Customer Support Specialist will manage inquiries, provide product assistance, and troubleshoot gym equipment while ensuring a professional and friendly experience.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about fitness products
• Assist customers with order management, including status updates, returns, exchanges, and refunds
• Troubleshoot common issues with gym equipment and escalate complex problems to the appropriate internal teams

Required qualifications

• 1-3 years of experience in customer service, retail, e-commerce, or a related field
• Proficiency with computers, email, and customer service platforms
• Ability to manage multiple customer requests and priorities effectively
• Comfortable learning and explaining fitness equipment and product functionality
• Strong judgment and professionalism when handling customer complaints and escalated issues