Customer Support Specialist

Job Summary

Seeking a detail-oriented and compassionate Customer Support Specialist for the CPAP Centralized Care Team, this fully remote, first-shift position will manage patient intake, insurance verification, and coordination of respiratory therapy services while ensuring a high level of patient satisfaction.

Key responsibilities

• Conduct patient satisfaction calls and advocate for patient concerns
• Coordinate order fulfillment with field locations to ensure timely service delivery
• Educate patients on products and services, including CPAP therapy

Required qualifications

• High school diploma or GED equivalent
• Experience in healthcare administration, patient intake, or insurance verification preferred
• Familiarity with medical terminology preferred
• Experience with medical billing practices preferred
• One year of related work experience preferred