Customer Support Specialist
Job Summary
Providing support to customers through various channels, the remote Customer Support Specialist I will manage inquiries via phone, email, and chat, ensuring a positive customer experience while addressing fulfillment, billing, and technical issues.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner via phone, email, and chat
- Provide Tier 1 support by resolving standard issues and documenting customer interactions
- Offer one-on-one training for customers as needed to enhance satisfaction and understanding of products
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- Proven experience in customer support or client service
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, MVA, or dealerships is a plus
- Technical support experience is preferred
Complete Job Description
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