Customer Support Specialist

Job Summary

Fostering positive customer relationships, the full-time Customer Support Specialist will handle special requests for valuation products, respond to high-priority inquiries, and provide order updates in a remote environment.

Key responsibilities

• Build and maintain relationships with customers through daily interactions
• Respond to high-priority voice and email requests while providing status updates on orders
• Collaborate with other departments to ensure customer needs are met and facilitate order completion

Required qualifications

• Proficient in MS Excel and capable of manipulating large datasets
• Prior customer service experience is preferred
• Experience in Quality Assurance or Commercial teams is a plus
• Self-motivated with a strong work ethic and ability to work in a fast-paced environment
• Ability to work overtime when needed