Customer Support Specialist
Job Summary
To support a growing Customer Experience team, the full-time Customer Support Specialist will diagnose and resolve implementation issues, craft solutions based on customer use cases, and provide product knowledge to assist clients remotely.
Key Responsibilities
- Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations
- Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot's toolset
- Answer customer inquiries with deep product knowledge, clearly explaining behaviors and recommending best practices
Required Qualifications
- A minimum of 1 year of experience as a Technical Support Engineer
- A degree in Computer Science, Information Technology, or similar technical disciplines
- Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, JSON)
- Creative and critical thinking skills for effective problem-solving
- Ability to demonstrate empathy and strong ownership in customer interactions
Complete Job Description
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