Customer Support Specialist

Job Summary

As a part of the primary customer-facing team, the full-time remote Customer Support Specialist will manage customer inquiries, resolve ticketing issues, and ensure smooth transactions while maintaining relationships with clients and vendors.

Key responsibilities:

• Answer support calls, emails, and website inquiries while representing FlightBridge professionally
• Manage airline ticketing issues, booking changes, and refunds directly in Sabre GDS, ensuring compliance and timely resolutions
• Assist with new customer onboarding and coordinate with airlines and vendors to resolve various operational issues

Required qualifications:

• Knowledge of the private aviation industry, including aircraft operators and FBOs
• Experience in technical support and customer service
• Proven ability to provide exceptional customer service and establish trust with clients
• Exceptional organizational, time-management, and follow-up skills
• Willingness to work with some schedule flexibility, including serving on call rotation for support