Customer Support Specialist

Job Summary

Supporting pharmacies and patients remotely, the Customer Support Specialist will manage client inquiries through phone, email, and chat, while providing training on products and resolving complex service issues.

Key responsibilities

• Handle client questions through inbound phone calls, emails, and chats
• Resolve complex customer service issues by analyzing problems and providing solutions
• Maintain Salesforce by accurately updating customer records and interactions

Required qualifications

• Customer service experience required
• Experience working with customers via phone and email
• Strong organizational skills and ability to multitask
• Curiosity to learn about products, clients, and the industry
• Comfortable learning new tools and solving problems creatively