Customer Support Specialist
Job Summary
To enhance customer support operations, the full-time remote Customer Support Associate will manage and resolve customer inquiries, troubleshoot issues, and collaborate with cross-functional teams to improve user experience and support processes.
Key responsibilities
- Managing and resolving customer support requests with high-quality, timely responses
- Collaborating with Engineering to track escalations and ensure effective communication with users
- Identifying trends in support tickets to recommend product improvements and enhance support documentation
Required qualifications
- 3+ years of experience in a SaaS support role, preferably in a B2B environment
- Proven experience managing a customer support ticket queue and balancing multiple priorities
- Strong technical curiosity and ability to troubleshoot customer and platform issues
- Collaborative mindset with experience working cross-functionally with teams
- Ownership mentality with a commitment to seeing issues through to resolution
Complete Job Description
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