Customer Support Specialist

Job Summary

Serving as the primary communication link between provider offices and laboratory operations, the full-time Customer Support Specialist will manage job-related communication, provide updates on laboratory jobs, and resolve inquiries to ensure timely and accurate job completion.

Key responsibilities

• Communicate effectively with provider offices regarding job status, changes, and concerns
• Enter and process job changes within the laboratory management software while maintaining accurate documentation
• Collaborate with internal departments to resolve insurance-related issues and support daily laboratory operations

Required qualifications

• One to two years of customer service experience in relevant industries such as call center, insurance, or retail
• Demonstrated proficiency with software programs
• Ability to prioritize multiple tasks and manage incoming inquiries
• Strong interpersonal skills for building rapport and resolving issues
• Proven problem-solving and decision-making abilities