Customer Support Specialist
Job Summary
To enhance customer support for a growing technology company, the full-time Support Services Specialist will manage incoming customer issues through various channels, resolve product and integration challenges, and maintain accurate customer records in a remote setting.
Key Responsibilities
- Serve as the initial point of contact for customers, logging interactions as support tickets with detailed information
- Promptly respond to requests, prioritizing issues based on service level agreements and operational impact
- Resolve or appropriately route tickets, ensuring timely and accurate handling according to support processes
Required Qualifications
- U.S. based and authorized to work in the United States
- 2+ years of experience in customer support or a similar role within a technology or SaaS company
- Strong troubleshooting and issue triage skills
- Experience with support/ticketing platforms such as Intercom, SalesForce, or JIRA
- Familiarity with 9-1-1, public safety, or government technology environments is preferred
Complete Job Description
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