Customer Support Specialist

Job Summary

Providing thoughtful and responsive support, the full-time Customer Support Specialist will assist pet owners via phone, chat, and email, while working remotely during Pacific Time hours and maintaining weekend availability.

Key responsibilities:

• Manage high call volumes and de-escalate difficult situations with empathy and care
• Utilize multiple systems to ensure a seamless customer experience and document interactions in the CRM system
• Thrive in a fast-paced environment by adapting to evolving responsibilities and maintaining productivity and quality targets

Required qualifications:

• 2+ years of experience in a high-volume call center or customer service role
• Proven ability to handle complaints and sensitive topics with empathy
• Experience navigating multiple digital platforms and diagnosing technical issues in real time
• Proficiency in using CRM systems to manage customer interactions
• Experience working remotely with a reliable wired internet connection