Customer Support Specialist
Job Summary
To support customer acquisition processes, the full-time Customer Support Specialist III will manage customer inquiries via phone and email, provide technical support, and resolve complaints while working both remotely and onsite in Memphis, TN for training and meetings.
Key responsibilities
- Respond to customer issues and provide technical support to users of varying experience levels
- Research and resolve customer complaints to ensure satisfaction and retention
- Assist in developing Standard Operating Procedure documentation and train less experienced staff as needed
Required qualifications
- Must be a US Citizen and able to obtain a Public Trust Clearance
- High school diploma or equivalent with 6 years of experience in a related field
- Ability to work independently with limited supervision on complex tasks
- Reliable home internet connectivity and workspace
- Experience with ticketing applications and familiarity with databases
Complete Job Description
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