Customer Support Specialist

Job Summary

Working remotely in a full-time capacity, the Customer Support Representative will manage customer interactions, respond to support requests via Zendesk, and educate clients on best practices while collaborating with internal teams to resolve complex issues.

Key responsibilities

• Educate customers on best practices and document case information to inform company strategy
• Resolve inquiries via web, email, and internal ticketing system while meeting service level goals
• Identify and escalate unresolved customer issues to the Support team leader

Required qualifications

• Strong communication and interpersonal skills
• Adept troubleshooting and critical thinking abilities
• Passion for learning and ability to explain complex issues clearly
• Proficiency in using technology and navigating multiple systems
• Ability to adapt to rapid changes in the workplace