Customer Support Specialist
Job Summary
Providing tier one support for products, the full-time Customer Support Specialist will troubleshoot software and technical issues for both customers and internal employees while working remotely during support hours from 8:00am to 8:00pm ET, with potential on-call shifts.
Key responsibilities
- Troubleshoot software bugs and technical issues related to customer environments
- Respond to customer inquiries through various support channels, including email, chat, and phone
- Collaborate in creating knowledge articles and documentation to assist customers and internal agents
Required qualifications
- 1-2 years of experience in SaaS-based product support and troubleshooting
- Knowledge of Microsoft SQL Server, Windows Server, IIS Web Server, and HTML
- Strong technical documentation and writing skills
- Ability to work under pressure and manage multiple tasks effectively
- Experience in developing and maintaining knowledge articles for customer support
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
