Customer Support Specialist

Job Summary

To support a growing team, the full-time remote Customer Support Representative will manage incoming support requests, coordinate with stakeholders for effective solutions, and promote customer loyalty through proactive communication and feedback initiatives.

Key responsibilities

• Manage multiple incoming streams of support requests via software, phone, and email
• Coordinate with internal and external stakeholders to address challenging cases and ensure long-term solutions
• Utilize various software tools to accurately diagnose problems and implement appropriate solutions

Required qualifications

• 2+ years of technical support or equivalent experience
• 2+ years of customer service interaction, either in person or virtually
• Experience with high-volume support ticketing systems
• Familiarity with CRM platforms, particularly Salesforce
• Ability to use remote communication tools effectively, such as Zoom and Slack