Customer Support Specialist
Job Summary
Seeking a self-motivated Customer Support Specialist for a full-time remote position, who will serve as the first point of contact for customer inquiries, troubleshoot software issues, and document support requests using Zendesk.
Key responsibilities
- Serve as the first point of contact for customer support inquiries
- Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
- Document, escalate, and track support requests using Zendesk
Required qualifications
- 1+ year of technical support, troubleshooting, or database experience
- High school diploma or equivalent required
- Familiarity with customer support platforms such as Zendesk and Jira
- Comfortable using AI tools as part of regular workflow
- Empathy and a customer-first mindset
Complete Job Description
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