Customer Support Specialist
Job Summary
Supporting the sales efforts remotely, the full-time Customer Support Specialist will manage customer inquiries through various channels, resolve issues, and ensure a seamless customer experience while working from 10:30am to 7pm CST.
Key responsibilities:
- Serve customers via phone, fax, mail, and email by determining requirements and resolving problems
- Investigate and resolve issues related to product shipments, returns, credits, and orders
- Collaborate cross-functionally to ensure an effortless customer experience and meet KPIs
Required qualifications:
- Minimum 2 years' B2B Customer Service or 3 years' B2C Customer Service experience
- High school diploma or equivalent; some college preferred
- At least 2 years of SAP experience; Salesforce.com experience is a plus
- Intermediate skills with Microsoft Excel, Outlook, Teams, Word, and PowerPoint
- Conversational Spanish preferred
Complete Job Description
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