Customer Support Specialist
Job Summary
Managing routine customer cases independently, the full-time Customer Support Specialist will deliver high-quality support and accurate solutions through a strong understanding of EHR platform workflows and AI-enabled features in a remote setting.
Key responsibilities
- Handle customer cases from intake through resolution while ensuring service quality and customer satisfaction
- Provide timely updates to customers regarding case status and maintain accurate documentation within CRM systems
- Utilize knowledge of EHR workflows and AI-assisted tools to troubleshoot issues and enhance customer experiences
Required qualifications
- High school diploma or equivalent experience
- 1+ years of customer service or technical support experience
- Familiarity with CRM systems and case management practices
- Working knowledge of EHR workflows and healthcare software platforms preferred
- Comfort using AI-powered tools and a willingness to learn new technologies
Complete Job Description
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