Customer Support Specialist

Job Summary

To support a growing service operations team, the part-time Customer Support Specialist will provide outstanding customer service by responding to inquiries, resolving issues, and monitoring live trips while working remotely and being flexible to cover nights and weekends.

Key Responsibilities

• Respond to customer inquiries via email and phone, providing prompt assistance and resolving common issues
• Act as Live Trip Support during scheduled shifts, managing disruptions and communicating updates to customers and drivers
• Build and maintain positive customer relationships, ensuring satisfaction and retention through follow-ups and education on regulations

Required Qualifications

• 2+ years of customer service or logistics coordination experience, preferably in transportation or hospitality
• Ability to remain calm and professional in fast-paced or high-pressure situations
• Strong organizational skills with effective multitasking abilities
• Customer-focused mindset with a commitment to delivering exceptional service
• Willingness to adapt to changing priorities and learn new systems or processes