Customer Support Specialist
Job Summary
Providing front-line product support, the full-time Customer Support Specialist will troubleshoot software issues, assist with customer onboarding, and collaborate with development teams to enhance user experience in a remote setting.
Key Responsibilities
- Provide expert technical support to customers via support ticket, live chat, and phone, ensuring a seamless user experience
- Assist in the setup, configuration, and optimization of software for new and existing customers
- Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests
Required Qualifications
- 1-2 years of experience in a technical support or customer support role, or completion of a technical bootcamp
- Experience with structured query language (SQL)
- Strong process-oriented mindset focused on continuous improvement and operational efficiency
- Ability to adapt quickly and manage multiple tasks in a fast-paced environment
- Commitment to maintaining clean, accurate, and well-documented records
Complete Job Description
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