Customer Support Specialist

Job Summary

Seeking a technically skilled Customer Support Specialist, the full-time remote role will manage dealer inquiries, provide responsive support via email, phone, and Slack, and collaborate with the team to resolve technical issues while documenting customer interactions.

Key responsibilities

• Provide customer support by investigating and resolving dealer-reported issues
• Collaborate with teammates to manage a shared queue of incoming requests and take ownership of cases
• Translate customer feedback into structured feature requests and defect reports for engineering improvements

Required qualifications

• 2+ years of experience in customer support or technical support in a fast-paced environment, preferably in a software startup or SaaS organization
• Strong technical aptitude to investigate problems across interconnected systems
• Familiarity with customer support software and tools such as Pylon or Zendesk
• Highly organized and self-motivated with strong follow-through on initiatives
• A positive attitude with a willingness to learn and adapt