Customer Support Specialist

Job Summary

To provide exceptional technical and operational support, the full-time Customer Support Specialist will manage inquiries from students and families, troubleshoot issues, and collaborate with teams in a remote environment.

Key responsibilities

• Serve as the primary point of contact for students and families through various communication channels
• Triage and escalate academic and technical concerns while troubleshooting software and hardware issues
• Develop and maintain support resources, including FAQs and user guides, while training fellow support specialists

Required qualifications

• Minimum of 3 years of experience in a support or family-facing role within a school-based environment
• Experience working independently in a remote environment with minimal supervision
• At least 1 to 2 years of experience using Google Workspace (Docs, Sheets, Slides, Drive)
• High school diploma or GED required; bachelor's degree preferred
• IT, computer repair, or network diagnostic certifications are preferred