Customer Support Specialist

Job Summary

Providing exemplary customer service to callers, the part-time per diem Customer Support Specialist in Marketing-Consumer Info Services will manage inbound calls, emails, and chats, ensuring a warm and welcoming experience while assisting with general inquiries and service requests remotely during day shifts.

Key responsibilities

• Manage general information and service inquiry inbound communications, including calls, emails, and chats
• Document all interactions appropriately and handle customer complaints with exceptional judgment
• Support laboratory outreach operations and pharmacy services by scheduling appointments and addressing customer inquiries

Required qualifications

• H.S. Diploma or Equivalent
• 2 Years Experience in a service-oriented environment, preferably in a call center or medical office
• Experience handling 80-100 calls a day in a fast-paced setting
• Less Than 1 Year Experience with money transactions and data entry using Windows-based programs
• Less Than 1 Year Experience using MS Word for business documentation