Customer Support Specialist

Job Summary

Providing exemplary customer service, the full-time Customer Support Specialist will manage inbound calls, emails, and chats from prospective patients and community members, ensuring a warm and welcoming experience while working remotely during day shifts.

Key responsibilities

• Manage general information and service inquiry communications, including scheduling appointments and assisting with program support
• Document all interactions accurately, ensuring patient confidentiality and compliance with organizational policies
• Respond to social media comments and inquiries, adhering to brand voice guidelines and escalating issues as necessary

Required qualifications

• H.S. Diploma or Equivalent
• 2 Years Experience in a service-oriented environment, preferably in a call center, laboratory, or medical office
• Experience handling 80-100 calls a day in a fast-paced environment
• Less Than 1 Year Experience with money transactions and data entry using a windows-based program
• Proficiency in using MS Word for business documentation