Customer Support Specialist

Job Summary

Customer-focused and driven, the full-time remote Customer Support Specialist will resolve Provider and Consumer inquiries through various communication channels while managing a high volume of interactions and delivering exceptional customer experiences.

Key responsibilities

• Resolve inquiries with one-touch resolution across phone, live chat, email, and SMS
• Manage high volumes of inbound and outbound customer interactions while ensuring quality and efficiency
• Investigate account activity and deliver accurate, timely resolutions while documenting customer interactions

Required qualifications

• 1+ years of experience in customer support or a similar customer-facing role
• Experience in consumer lending, fintech, or financial products is preferred
• Proven ability to multi-task and de-escalate situations across omni-channel communications
• Intermediate-level skills in Excel/Google Sheets are highly preferred
• High school diploma or GED required; college degree preferred