Customer Support Specialist

Job Summary

Handling front line customer requests, the full-time remote Customer Support Specialist will manage inbound tickets, process customer data, and maintain CRM hygiene while ensuring accurate records and timely responses.

Key responsibilities

• Respond to inbound customer tickets and emails, resolving common requests and escalating complex issues as needed
• Process customer data submissions and verify accuracy against source records, ensuring data integrity
• Maintain data accuracy in the CRM, managing records and performing quality checks on issued reports

Required qualifications

• Proficient with spreadsheets, including sorting, filtering, and basic formulas
• Experience with CRM and helpdesk platforms, preferably HubSpot
• Demonstrated attention to detail in high-volume work environments
• Ability to follow documented processes consistently and recognize when to escalate issues
• Strong written communication skills for direct customer interaction