Customer Support Specialist
Job Summary
Assisting clients with technical support, the full-time Customer Support Specialist will manage support emails, phone calls, and online training meetings while also contributing to software testing and account setup in a fully remote environment.
Key responsibilities:
- Become an expert user of the software and stay updated on new features and enhancements
- Work with customers and the development team to resolve software errors and test new functionalities
- Provide user training on specific features and modules while maintaining customer accounts
Required qualifications:
- 2+ years of customer service experience, preferably in a high-growth SaaS company
- Proficient in Microsoft Suite (Word, Excel, etc.)
- Experience with report writing tools and relational databases (e.g., DevExpress, Crystal Reports, SQL, or MS Access) is preferred
- Availability for on-call support over the weekend a few times a year
Complete Job Description
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