Customer Support Specialist
Job Summary
Supporting a diverse customer base remotely, the full-time Customer Support Specialist will manage inquiries related to platform usage, billing issues, and the SuperPay solution while ensuring an exceptional user experience.
Key responsibilities
- Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for carriers, drivers, shippers, and brokers
- Investigate and resolve billing concerns, including subscription management and payment-related inquiries
- Assist users with the SuperPay solution, addressing payment processing issues and setup guidance
Required qualifications
- 2-4 years of experience in customer support, preferably in a SaaS or technical environment
- Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee)
- Familiarity with software troubleshooting practices and customer success strategies
- Proactive mindset with strong organizational skills
- Willingness to work weekend shifts and late/evening hours as part of the regular schedule
Complete Job Description
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