Customer Support Specialist
Job Summary
Working remotely in a full-time capacity, the Customer Support Specialist will manage customer relationships throughout their lifecycle, from onboarding to ongoing support, while coordinating with internal teams to ensure timely resolution of issues.
Key responsibilities
- Act as the main point of contact for customer escalations, driving resolution proactively
- Become the customer advocate, facilitating cross-functional projects and initiatives across Sales, Product, and Support
- Create and maintain documentation and processes to improve user assistance and internal workflows
Required qualifications
- 3+ years of experience in a similar customer support role
- Prior experience with Zendesk and other support tools
- Strong organizational skills with the ability to work independently
- Experience in building AI-driven solutions or automations
- Familiarity with email platforms is a significant advantage
Complete Job Description
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