Customer Support Specialist
Job Summary
As a full-time Customer Support Specialist working remotely with occasional in-person collaboration in Kelowna, BC, the specialist will manage customer inquiries, provide personalized solutions, and foster relationships to enhance the overall customer experience across North America.
Key responsibilities
- Collaborate with practitioners and patients via phone, email, and live chat to ensure user success
- Troubleshoot issues and recommend product features tailored to customer needs
- Resolve complex customer inquiries using various support tools and product knowledge
Required qualifications
- Proven experience in customer-centric roles, preferably in retail or hospitality
- Passion for customer satisfaction and a positive demeanor
- Ability to multitask in a dynamic environment
- Familiarity with Gladly and SaaS productivity tools is a plus
- Flexibility in scheduling to support North American customers
Complete Job Description
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