Customer Support Specialist
Job Summary
Providing professional technical support services, the fully remote Customer Support Specialist will address customer inquiries, resolve issues related to telecommunications solutions, and manage project technical aspects to ensure customer satisfaction.
Key responsibilities
- Research and resolve customer inquiries via telephone, email, and web chats in a timely manner
- Troubleshoot technical issues with call routing, agent connectivity, and integrations, while logging and tracking support tickets
- Collaborate with internal teams to enhance service quality and contribute to the company-wide knowledge base
Required qualifications
- Bachelor's degree or Certificate in Computer Science or a related field
- In-depth knowledge of Microsoft Windows, MS-Exchange, Active Directory, and Microsoft SQL
- Familiarity with Genesys software platforms (PureConnect, PureCloud)
- Experience with VoIP and knowledge of telecommunication networks (PRI, MPLS, SIP Trunking)
- Fluently bilingual in English and French
Complete Job Description
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