Customer Support Specialist
Job Summary
Supporting the sales efforts of the company, the remote Customer Support Specialist will manage customer inquiries and issues via various communication channels, ensuring exceptional service and proactive interdepartmental support during the hours of 10:30am-7pm CST.
Key responsibilities:
- Serve customers through phone, fax, mail, and email by determining requirements and resolving problems
- Investigate and resolve issues related to product shipments, returns, credits, and orders
- Collaborate cross-functionally to ensure a seamless customer experience and meet stated KPIs
Required qualifications:
- Minimum 2 years' B2B Customer Service or 3 years' B2C Customer Service experience
- High school diploma or equivalent; some college preferred
- At least 2 years of SAP experience; Salesforce.com experience is a plus
- Intermediate skills with Microsoft Excel, Outlook, Teams, Word, and PowerPoint
- Conversational Spanish preferred
Complete Job Description
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