Customer Support Specialist
Job Summary
To provide exceptional software application and technical assistance, the full-time Customer Support Specialist will learn and support a specific product, diagnosing and resolving customer issues while ensuring effective communication and documentation in a remote work environment.
Key responsibilities
- Assist customers with application and system issues through various channels, adhering to service level agreements
- Diagnose, troubleshoot, and resolve technical problems while educating customers on product functionality and best practices
- Document all customer interactions and escalate issues as necessary to ensure a positive customer experience
Required qualifications
- Bachelor's Degree in Computer Science, IT, or a related field
- Technical-related Associate degree and/or 2 years of experience in a technical service/support role
- Basic knowledge of the healthcare industry and familiarity with VMWare, SQL Server, and Cloud Technologies
- Proven aptitude for learning complex software and hardware solutions
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
Complete Job Description
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