Customer Support Specialist

Job Summary

To ensure a smooth and positive experience for clients trading on our platforms, the full-time Customer Support Specialist will manage communication channels, assist with account inquiries, and resolve technical issues in a remote environment.

Key responsibilities

• Effectively manage company communication channels, including live chat, emails, and phone calls
• Identify and assess customers' needs to ensure a high level of satisfaction
• Maintain and update CRM records with all customer interactions and actions taken

Required qualifications

• Proven experience in a customer support or client service role
• Previous experience or background in Forex trading or the financial markets is a strong advantage
• Excellent command of English and Bahasa, both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)