Customer Support Specialist

Job Summary

To support a growing customer base, the full-time remote Customer Support Specialist will manage incoming inquiries, provide product assistance, and ensure an excellent customer experience while collaborating with team members to resolve issues.

Key responsibilities

• Handle incoming customer inquiries via multiple channels, including phone and email
• Log customer interactions and escalate complex issues to higher-tier support as needed
• Deliver exceptional customer service by meeting service level agreements and maintaining a high answer rate

Required qualifications

• Bachelor's degree or equivalent experience in software support, IT, accounting, finance, or related fields
• Knowledge of HOA accounting and experience using Vantaca as an Accountant
• Familiarity with Windows-based computer systems and mobile platforms (iOS and Android)
• Ability to work effectively in a fast-paced environment
• Exhibited understanding of quality customer experience and support for client relationships