Customer Support Specialist
Job Summary
Providing consultative support, the full-time Customer Support Specialist will identify and resolve customer issues related to the Brightree application, ensuring high levels of customer satisfaction while working remotely.
Key responsibilities
- Answer customer inquiries regarding the Brightree application and its services effectively and efficiently
- Diagnose and resolve technical and non-technical issues via telephone and electronic communication
- Document support requests and collaborate with customers to ensure solutions meet their needs
Required qualifications
- Prior experience providing software support to external customers
- Technical aptitude and troubleshooting skills with a logical approach to problem-solving
- Experience working in a remote workforce environment
- Bachelor's degree in finance, business, healthcare, technology, or a relevant field preferred
- Proficient in Microsoft products (Outlook, Word, Excel); experience with Salesforce is a plus
Complete Job Description
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