Customer Support Specialist
Job Summary
Working remotely on a full-time basis, the Customer Support Specialist will manage inbound support requests, triage tickets, and resolve customer issues while ensuring high levels of satisfaction during Central or Eastern timezone hours.
Key responsibilities
- Act as the first point of contact for customers, handling all inbound support requests with professionalism and empathy
- Efficiently triage and categorize incoming support tickets, routing them to appropriate teams for resolution
- Collaborate cross-functionally to address customer needs and contribute to process improvements for enhanced support efficiency
Required qualifications
- 1-2 years of experience in a customer support or service role
- Familiarity with support workflows and escalation processes
- Experience with a support ticketing system, preferably Zendesk
- Detail-oriented with a commitment to thorough documentation and follow-up
- Strong organizational skills and the ability to manage multiple tasks effectively
Complete Job Description
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