Customer Support Specialist

Job Summary

A company in the customer service industry is looking for a Customer Support Specialist.

Position Responsibilities

• Communicate with customers via chat, from initial inquiry to resolution
• Resolve technical issues related to SaaS, web browsers, and various hardware devices
• Provide effective and empathetic support across the platform

Requirements

• 2 years' experience in client-facing support role
• Demonstrated technical skills in troubleshooting software and hardware
• Ability to work collaboratively and is team-oriented
• Familiarity with case tracking and customer relationship management software
• Willingness to learn new software features and particulars